Creating relevant experiences for every customer
Turn every interaction into a guided, relevant conversation by executing the next best action at the moment of truth. This solution continuously learns and adapts to every customer in real time, across all channels, including paid and mobile.
Giving users more control
Design, change, measure, and control multi-channel customer strategies with a single application that does not require IT involvement. Pega is the only solution to support customer engagement operations with a robust business process management platform that seamlessly connects sales with the customer fulfillment processes.
Optimizing customer lifetime value
Maximize revenue with proactive cross-sell, up-sell, and retention opportunities for customers, and coordinate the experience across inbound and outbound and also paid and owned channels. The solution provides the optimum balance between various customer needs and the specific needs of the business.