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Defining an alias for a group of actions

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Updated on January 19, 2022

By default, Pega Customer Decision Hub uses the term actions to refer to the engagement messages. If needed, you can change this to a more appropriate term, such as Promotions or Nudges.

Pega Customer Decision Hub
Tip: You can use different terms for actions based on the business issue and group to which the product belongs. For example, if your business structure includes a Loans group within the Retention issue, you can rename actions related to that issue and group to Loan Loyalty Program. For other issues and groups, you may use other, group-specific terms, or keep the default name.
  1. In the Taxonomy tab of Next-Best-Action Designer, click MoreEdit group by the name of the group.
  2. In the Action naming (singular) field, enter the name of actions from this group, for example, Promotions.
  3. Click Submit.
  4. Click Save.
  • Previous topic Manually defining the structure of business issues and groups
  • Next topic Best practices for configuring the business structure
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