By default, Pega Customer Decision Hub uses the term actions to refer to the
engagement messages. If needed, you can change this to a more appropriate term, such as
Promotions or Nudges.
Pega Customer Decision Hub
Tip: You can use different terms for actions based on the business issue and group
to which the product belongs. For example, if your business structure includes a Loans group
within the Retention issue, you can rename actions related to that issue and group to
Loan Loyalty Program. For other issues and groups, you may use
other, group-specific terms, or keep the default name.
- In the Taxonomy tab of Next-Best-Action Designer, click by the name of the group.
- In the Action naming (singular) field, enter the name of actions
from this group, for example, Promotions.
- Click Submit.
- Click Save.