Skip to main content


Using page push during the live chat

Suggest edit Updated on March 16, 2021

During a chat session, customer service representatives (CSRs) can log in to the Interaction portal and select page push, which is a chat-enabled web page, to share with customers. A page push can guide the customer or point them to the information that they need. The customer receives a message in the live chat window asking for permission to redirect their web browser to the pushed page. For more information on configuring page push, see Page push.

Provide page pushes to customers by performing the following steps:
  1. Log in to the Interaction Portal with admin or CSR credentials.
  2. To start a live chat session, accept an incoming chat request from a customer. Result: Message from the customer appears in the Live Chat window.
  3. To suggest a response from Page Push, click Page Push, and then select the category to send as a response to the customer.
    When the CSR sends the page push entry, the customer receives a notification in the live chat window. The customer can then either click Yes or No.
    Note: By default, a shared web page applies to all languages and locales.
    Page push in a live chat session and in the Interaction Portal
    Page push in a live chat session and in the Interaction
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us