Pega Customer Service provides sample chatbot settings within the Digital Messaging interface or Legacy Webchat that help you quickly get started with the chatbot configuration. These pre-configured chatbot settings offer initial chatbot settings, so you don't have to configure the case types and responses once again. However, if you prefer not to use the pre-defined sample chatbot settings, you can configure the chatbot settings that suit your business needs. You can open a Digital Messaging interface or a Legacy Webchat interface that you created. This scenario is explained using a Digital Messaging interface.

• Configuring conversation flows
• Configuring case suggestions
• Configuring text analysis
• Defining entity extraction
• Configuring response commands
• Configuring knowledge suggestions
• Configuring system responses
• Configuring text analyzers
• Configuring authentication options