As a dispatcher, you can offer a work order, which is neither in-progress nor resolved, to a third-party field worker in an external service territory when you cannot find an internal field worker. You can perform this task, if the service territory is marked as External by your business administrator. For more information, see Creating a service territory.
In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:
- Click a work order on the timeline.
- Click a work order pin on the map.
On the work order page, click Actions.
In the Complete by date and time, define the completion date and time by when the work order is expected to be completed.
Select the desired third-party field worker.
The field worker must self-schedule and complete the work order within the time and date defined here.