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Rescheduling a work order in the Pega Field Service Dispatcher portal

Suggest edit Updated on October 6, 2020

As a dispatcher, you can reschedule a scheduled work order if, for example, the customer is not present at the job location at the scheduled time. In such a scenario, the field worker notifies you to reschedule the work order to a different time or date.

Before you begin: Create a work order. For more information, see Creating a work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:

    • Click a work order on the timeline.
    • Click a work order pin on the map.
  2. On the work order page, click Actions.

  3. Click Schedule.

  4. Define a date range.

    The field worker and service territory remain the same, but you can change it if required. For more information, see Reassigning a work order in the Pega Field Service Dispatcher portal.

  5. Click Search.

  6. Select the desired slot.

  7. Click Schedule.

Result: The work order status is Dispatched.
  • Previous topic Reassigning a work order in the Pega Field Service Dispatcher portal
  • Next topic Dispatching a work order in the Pega Field Service Dispatcher portal
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