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Optional: Implementing your Pega Customer Decision Hub application in a CRM configuration

Suggest edit Updated on September 21, 2021

Pega Customer Decision Hub is ready to be used with the Pega Customer Relationship Management suite of applications to share data and service cases across the Pega Customer Service, Pega Sales Automation, and Pega Customer Decision Hub applications.

Important: The Pega Customer Decision Hub application should be created on a different Pega environment with its own database and application servers separate from the ones used by Pega Customer Service and Pega Sales Automation applications. The Pega Customer Decision Hub application is a back-end analytical application with a typically smaller number of active users compared to the operational Pega Customer Service and Pega Sales Automation applications. Keeping the operational and analytical clusters separate helps ensure easier maintenance and decreases upgrade complexity.
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