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Extending the treatment sections in Pega 1:1 Operations Manager

Updated on May 30, 2022

To enable additional treatment properties in Pega 1:1 Operations Manager, extend the Custom Treatment Element section.

The changes required to extend treatments must be handled in both the Pega Customer Decision Hub and Pega 1:1 Operations Manager implementation applications.
  1. Log in to your overlay application as a user in the RevisionManager access group.
  2. Create a standard change request that includes the treatment Decision Data rule for the treatment that you want to extend.
  3. Add the additional treatment property to the form field of the treatment Decision Data rule.
    Note: The property must belong to the Data-pxStrategyResult class.
  4. Complete the change request.
  5. Log in to your Pega Customer Decision Hub application as a user in the CDHAdmins access group.
  6. In Dev Studio, find the appropriate section for the treatment type that you want to extend, and save it into your Pega Customer Decision Hub implementation layer:
    Extension section name Treatment type
    CustomEmailTreatmentElementEmail
    CustomWebTreatmentElementWeb
    CustomMobileTreatmentElementMobile
    CustomSMSTreatmentElementSMS
    CustomPushTreatmentElementPush
    CustomAssistTreatmentElementAgent assisted
  7. Add the additional treatment property to the extension section.
  8. Log in to the Pega 1:1 Operations Manager application as a user in the OpsDeveloper access group.
  9. Save the properties that you created in step 3 into the Pega 1:1 Operations Manager implementation layer.
  10. Add the properties to the extension section and When rule in the following way:
    Treatment typeSection ruleWhen rule
    EmailEmailTreatmentFormEmailCustomAttributesPresent
    WebWebTreatmentFormWebCustomAttributesPresent
    MobileMobileTreatmentFormMobileCustomAttributesPresent
    SMSSMSTreatmentFormSMSCustomAttributesPresent
    PushPushTreatmentFormPushNotificationCustomAttributesPresent
    Agent AssistedAgentAssistedTreatmentFormAgentAssistedCustomAttributesPresent
    OtherOtherTreatmentFormNot applicable
Result: When you create a change request in Pega 1:1 Operations Manager, after completing the Build stage, the new treatment properties are visible on the associated Decision Data rule form.

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