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Approving and ranking a change request

Suggest edit Updated on March 16, 2021

As a team leader, review and approve change requests to ensure that they are in line with the requirements of your organization.

Note: This procedure does not apply to the Change prediction request type, which is used to deploy changes to models that are used in predictions. For more information, see Understanding the change request flow.
  1. Log in to Pega 1:1 Operations Manager as a user with the <your implementation application>:TeamLead access group.

  2. In the To do section of the 1:1 Operations Manager Home page, click Go next to the request which you want to review.

  3. Review the request details in the panel on the left.

  4. In the Rank field, enter a positive numerical value.

    Use the rank value to prioritize actions. Rank 1 indicates the highest priority.
  5. In the Stakeholders section in the panel on the right, select one or more peer reviewers (for example, other members of the NBA Specialists team) who will review the changes done for this change request, as in the following figure:

    Tip: The Stakeholders list automatically includes the operator who created the change request as the approver. You can also specify additional approvers, if required.
Result: If the request is approved, it is moved to the Plan stage, and sent back to the user who created it.
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